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Reconnecting a Meter

Find out what may have happened and what to do to get your water back on

Two ways to reconnect 

1. Reconnection due to non-payment

If your water was disconnected because of unpaid bills, the balance must be paid in full at our Main Office in Balashi

Please bring:

  • The full amount due
  • Valid Identification such as driver’s license or passport.
  • Awg. 50,- – reconnection fee

 

2. Reconnection due to moving

If you own a house

If you own a house and already had a water meter registered under your name at the property you must bring the following with you to WEB

  • Valid ID such as driver’s license or passport
  • Awg 130,- for
    • Security deposit ( Awg. 80.- )
    • Connection (Awg.  50.-)

If you just bought a house and never had a meter registered under your name at the new house you must bring:

  • Notary letter of the purchase of the house
  • Valid ID such as driver’s license or passport
  • Awg 130,- for
    • Security deposit (Awg 80.-)
    • Connection (Awg 50.-)

 

If you are renting a house

  • Authorization form completely filled out and signed by the owner of the house.
  • Copy of valid ID of the owner of the house
  • Your own valid ID
  • AWG 130 for
    • Security deposit (Awg. 80,-)
    • Connection (Awg 50,-)

 

Duration to get a water meter

  1. The meter can be connected the work day after the request is made if there used to be a meter at the property and the meter connection still exists.
  2. The meter can be connected within 2 business days if there used to be a meter at the property but the meter connection was removed.

 

Relocating a water meter

  1. Please contact our Call Center at 525-4200 to request to move a meter
  2. Within 1 week WEB will visit the property to evaluate if there is a valid reason to relocate the meter. If our technicians do not find a valid reason the meter can still be relocated at your own expense.

The cost of relocation for personal purposes is Awg 320,-. It is not allowed for another company or person to relocate the meter (stated in terms & conditions)

 

Authorizing a person to request a meter (Machtiging)
Authorize person must bring:

  • Your written authorization
  • Copy of your valid ID
  • Own valid ID

For more information on reconnecting a meter download our Reconnect meter brochure.  

Brochure

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