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FAQs

Frequently asked questions

Can I view my bill online?

Yes! Using our online portal "WEB Care" you can view your current open balance and your water consumption history. You can also view when your meter was read as well as your previous payments.

Click on WEB Care at the top of this page and you will be directed to the log-in page. Please have your bill nearby as you will need your Nr. di Percela to register. 
If you have any questions about registering for WEB Care please contact our Call Center at 525-4200.

I don’t have water, what happened?

If this is the first time your water has been disconnected, then you still have water! Please check your water meter, you will find a letter on your meter with further instructions on how to avoid an actual disconnection. You will now have two business days to pay your bill in full to avoid an actual disconnection. For further details click here.

How can I apply for a New Meter?

All meter applications must be completed at WEB’s main office in Balashi.

  • Are you building  a house? Here’s what you need to bring:
    • Building Permit from DOW
    • Copy of the plan with the location of the property
    • Valid Identification
    • AWG 130,- for:
      • Security Deposit Awg. 80,-
      • Connection Awg. 50,-

 

  • Are you building a commercial building? Please bring:
    • Building permit from DOW
    • Copy of the plan with the location of the property
    • Valid Identification
    • Copy of Registration of the business at the Chamber of Commerce (KVK) no older than 3 months
    • The business must authorize someone in writing to sign for the business (Machtigings brief available here)   
    • Awg 130,- for:
      • Security deposit Awg. 80,-
      • Connection: Awg. 50,-
How can I apply for a second water meter on my property?
  • Are you requesting a second water meter on a property?

A second meter can be requested for an apartment, trailer (not on wheels), a house divided in two or more sections or a house made of wood in good condition. Please come to WEB to fill out a request form at our Customer Service counter

  • Within 1 week WEB will visit the property to evaluate the building for which the second meter is being requested.
  • WEB will call to inform you of the results.
  • If the request is approved you must bring to the WEB counter:
    • Valid Identification
      • Awg 130,- for:
        • Security deposit Awg. 80,-
        • Connection Awg. 50.00

Q: How can I apply for a P-rated meter for agriculture or farming?

  • Do you need a P-rated water meter for agriculture or farming?
    • A letter from the Department of Agriculture, Husbandries and Fisheries (Santa Rosa), and for farming you must bring a letter from the Department of Public Health.
    • Valid Identification
    • Awg 130,-
      • Security Deposit Awg. 80,-

Connection Awg. 50,-

How long will it take for me to get my new connection?

The waiting time for a new meter depends on the situation at the property. Each situation is unique. Below are various situations and approximately how long it takes for the meter to be connected:

For information on how long it takes to get a new meter connected click here. 

For information on how long it takes to get an existing meter reconnected click here.

Where do I call if I’m having a problem with my water?

Our Call Center is available daily from 7 am – 8 pm non-stop. Please give them a call at 525-4200, to report any issues related to your water supply. 
-    Low water pressure – Call Center response
-    Water has a color, odor or taste – Call Center response

 

What can I do if my water bill is higher than normal?

If your water bill is higher than usual it is important to check if there are any leaks in your home. 
If there are leaks, it is important to have them repaired promptly to avoid further costs. 

 

I didn’t receive a bill, how can I find out how much I owe this month?
  • By signing into your WEBCare account, you can see exactly how much your last bill was. Click here for more information about WEBCare
  • You can also call our Call Center at: 525-4200, and one of our Customer Service Representatives can guide you through the sign in process. 
I’m having an issue with my water/monthly bill/service and would like to file a complaint. How do I do this?

All formal complaints must be submitted in person at our main office in Balashi. Please bring Valid Identification. 

I don’t understand my bill, what does it all mean?

Your monthly water bill has a lot of information on it, click here for an in-depth explanation of what everything means on your water bill.

How can I check how much I owe?

Our WEBCare service is perfect for checking your current balance. Please login here and check your account details. 

I’m having trouble logging into WEBCare, what’s the problem?

Please contact our Call Center at 525-4200, and one of our Customer Service Representatives will further assist you in resolving your issue. 

I can’t pay my entire bill, can I make a payment arrangement?

Yes, each customer can make a payment arrangement at WEB twice per year. 
All payment arrangements must be requested personally at WEB’s main office in Balashi. Valid identification is required for this transaction. 

 

Is there a price difference when getting a new meter, if I have a house in Aruba but I am not a resident of Aruba?

Yes, all non-residents must pay a deposit of Awg 250,-. For further details on getting a water meter connected to a property click here. 

How can I apply for a job at WEB?

If you are interested in working at WEB, please check our Vacancies page here. You may also request more information using our Contact form.