Drinking water in Aruba

Find out how WEB makes your water everyday

Water- en Energiebedrijf Aruba N.V.

Aruba’s journey from using a primitive drinking water supply system, to operating a sophisticated water production and distribution facility.

...affordable and reliable access to the world-class, quality water...

Effectively guaranteeing its population affordable and reliable access to the world-class, quality water they have grown used to.

Aruba's Renewable Energy Dashboard

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Top FAQ's

Can I view my bill online?

Yes! Using our online portal "WEB Care" you can view your current open balance and your water consumption history. You can also view when your meter was read as well as your previous payments.

Click on WEB Care at the top of this page and you will be directed to the log-in page. Please have your bill nearby as you will need your Nr. di Percela to register. 
If you have any questions about registering for WEB Care please contact our Call Center at 525-4200.

How can I apply for a New Meter?

All meter applications must be completed at WEB’s main office in Balashi.

  • Are you building  a house? Here’s what you need to bring:

    • Building Permit from DOW

    • Copy of the plan with the location of the property

    • Valid Identification

    • AWG 130,- for:

      • Security Deposit Awg. 80,-

      • Connection Awg. 50,-

  • Are you building a commercial building? Please bring:

    • Building permit from DOW

    • Copy of the plan with the location of the property

    • Valid Identification

    • Copy of Registration of the business at the Chamber of Commerce (KVK) no older than 3 months

    • The business must authorize someone in writing to sign for the business (Machtigings brief available here) 

    • Awg 130,- for:

      • Security deposit Awg. 80,-

      • Connection: Awg. 50,-

I don’t have water, what happened?

If this is the first time your water has been disconnected, then you still have water! Please check your water meter, you will find a letter on your meter with further instructions on how to avoid an actual disconnection. You will now have two business days to pay your bill in full to avoid an actual disconnection. For further details click here.

How can I apply for a second water meter on my property?

Are you requesting a second water meter on a property?
A second meter can be requested for an apartment, trailer (not on wheels), a house divided in two or more sections or a house made of wood in good condition. Please come to WEB to fill out a request form at our Customer Service counter. Within 1 week WEB will visit the property to evaluate the building for which the second meter is being requested. WEB will call to inform you of the results. If the request is approved you must bring to the WEB counter:

  • Valid Identification

  • Awg 130,- for:

    • Security deposit Awg. 80,-

    • Connection Awg. 50,-

How long will it take for me to get my new connection?

The waiting time for a new meter depends on the situation at the property. Each situation is unique. Below are various situations and approximately how long it takes for the meter to be connected:

For information on how long it takes to get a new meter connected click here

For information on how long it takes to get an existing meter reconnected click here.

POPUP NEWS!

POPUP NEWS

Our History

The desalination history of Aruba started more than a hundred years ago with the production of process water around 1903 at the Gold Mining Company (1899-1916).

Even at that early stage, it was obvious that the groundwater and rainwater reserves were insufficient for the physiochemical gold extraction process. The decision was made to desalinate seawater from the nearby Spanish lagoon. 

View Timeline

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