New Meter Connection

Find out all you need to know about making a new meter connection

Niche required for a new water meter connection

As of November 1, 2019 to be applicable for a new water meter connection, it is required to have a niche at the border of the relevant property. It can be part of the fence of the property or it can stand alone. WEB will determine the location where the niche has to be built and will indicate this on the site map provided by the client, when requesting a new water meter connection. The niche must be built in accordance to WEB’s specifications. The site map indicating the location of the niche, will be available within 10 days after the request for the connection has been made. At this time, we will also let you know how long it will take to install the connection, once you have confirmed that the niche is ready. It is important to inform WEB when the niche is ready. The client can do so by selecting the option ‘Niche (nis) is ready’ on the contact form. A map with the required specifications to build the niche is available at the counters of WEB Aruba or can be downloaded here.

A. Building a house?

If you need a meter to build a house you must bring the following to WEB offices:

  • Building Permit from DOW

  • Copy of the plan with the location of the property

  • Valid Identification

  • Awg. 130,- for:

    • Security Deposit Awg. 80,-

    • Connection Awg. 50,-

B. Building a commercial building?

If you need a meter to build a commercial building you must submit the following at the WEB offices:

  • Building permit from DOW

  • Copy of the plan with the location of the property

  • Valid Identification

  • Copy of Registration of the business at the Chamber of Commerce (KVK) not older than 3 months

  • The business must authorize someone in writing to sign for the business (Machtigings brief available here)   

  • Awg. 130,- for:

    • Security deposit Awg. 80,-

    • Connection: Awg. 50,-

C. Extra water meter on a property

An extra meter can be requested for an apartment or trailer. The apartment or trailer must have a bathroom and kitchen.

  • You must submit a valid 'keuringskaart' from NV Elmar at the WEB counter

  • Fill out a request form at the WEB counter

  • Within 10 days WEB will visit the property to evaluate the building for which the extra meter is being requested.

  • WEB will call to inform you of the results.

  • If the request is approved you must bring to the WEB counter:

    • Valid Identification

    • Awg. 130,- for:

      • Security deposit Awg. 80,-

      • Connection Awg. 50.00

D. Water meter with P rate for agriculture or farming

  • A letter from the Department of Agriculture, Husbandries and Fisheries (Santa Rosa), and for farming you must bring a letter from the Department of Public Health.

  • Valid Identification

  • Awg. 130,-

    • Security Deposit Awg. 80,-

    • Connection Awg. 50,-


Duration to get a connection for a new water meter

The waiting time for a new meter depends on the situation at the property. Each situation is unique.
Below are various situations and approximately how long it takes for the meter to be connected:

  • The existing pipeline runs directly in front of the property and there is already a connection for a meter: 2 or 3 days

  • The existing pipeline runs in front of the property but there is no connection for the meter: 1 week

  • The existing pipeline runs across the street from the property or is located on a neighboring property: 2 to 3 weeks

  • The existing pipeline runs 50m or more from the property:

    • An investigation at the site will determine how long it will take for the meter to be connected

    • Up to 2 months.

  • If the property where the meter is requested is 250m or more outside of WEB’s service area the client must pay half of the cost involved to connect the meter. An investigation at the site will determine how long it will take for the meter to be connected and the amount that the client will have to contribute:

    • After payment is received it will take a maximum of 2 months.  

    • In many cases the composition of the ground can determine how long it will take for a meter to be connected.

The indicative times for installing a new water meter apply to all situations, whether you are building a new house or commercial building, getting a second water meter to your property or when applying for a meter with P rate.

Authorizing a person to request a water meter:

The authorized person must bring to WEB counter:

  • Your written authorization

  • Your valid identification

  • His/her own valid identification

Still unclear as to what is necessary to complete your transaction at WEB? Please call our Call Center at 525-4200.

Under particular circumstances WEB may permit deviations from the above-mentioned practices.